Frequently Asked Questions
If you can’t find the answer you need, email us at [email protected] and one of our team will get back to you.
Online Store
What should I do when an item is out of stock?
Please get in touch with us to see if and when this item will be back in stock by visiting our Contact page.
My item is faulty, what should I do?
If your item is faulty, Imperial Coins are able to offer a refund or exchange and cover the return shipping cost. Please get in touch with us to arrange for the return of your item/s.
Can I amend or cancel my order?
To cancel or amend your order, please contact us via our Contact page.
How will I know if my order is confirmed?
Once your order has been placed, you will receive an email confirming that we have received your order and another email once your order has been dispatched.
Am I able to track my delivery?
Yes. All Imperial Coin orders are sent Express via Australia Post with signature and tracking. If your order displays as being delivered when it hasn’t been, please contact our team immediately.
eBay Auctions
How much does shipping cost for multiple auction items?
For orders in Australia, you will be charged $0.50AUD for each additional auction item on top of your initial shipping cost of $12AUD.
For international orders, you will be charged $1.50AUD for each additional auction item on top of your initial shipping cost of $25AUD.
How will I know if my order is confirmed?
You will receive an email confirming that we have received your order and another email once your order has been dispatched.
Am I able to track my delivery?
Yes. All auction orders are sent Express via Australia Post with signature and tracking. If your order displays as being delivered when it hasn’t been, please contact our team immediately.
PCGS Coin Grading
How do I submit my coins and/or banknotes for grading?
Visit our PCGS Grading page for all submission information and forms.
If you have any questions, simply get in touch via our Contact page.
How long does it take for my items to be graded?
It can take up to 4 months to have your coins and/or banknotes graded by PCGS.
How much does it cost for my items to be graded?
The cost to have your items graded is dependent on the number of items and their value. Please refer to the pricing structure on our PCGS Submissions page.
Private Coin Rolling
How do I submit a coin rolling order?
Visit our Coin Rolling page for all submission information and forms.
If you have any questions, simply get in touch via our Contact page.
Can I submit any coins for rolling?
We offer coin rolling for all Australian decimal uncirculated coins.
If your coins are not uncirculated, or rolls and bags contain unmatched coins, Imperial Coins are able to provide replacement coins at current market rates or return your coins to you at a shipping charge of $10AUD plus $2AUD per roll equivalent.
How much does it cost to get my coins rolled?
The cost varies depending on the number of rolls you are looking to have produced, however it can be between $8-$15 per roll. Please refer to our Coin Rolling page for details on pricing.
Do I need to pay for the shipping of my coin rolling order?
Yes. Customers will need to pay for shipping costs to and from our head office.
Please enquire for a quote on shipping costs as prices do vary order to order. Customers in Brisbane will have the option to drop off and pick up their order.
I live in Brisbane, can I drop off my coin rolling order to your head office?
Yes you can! Make sure you notify us when placing your order.
Cotton & Co Recall of 2012 Red Poppy Rolls
In May of 2019 Cotton & Co Rolling issued a recall notice for the 2012 Red Poppy Rolls once they discovered paint was being chipped in the process. This provided all current owners the ability to sell back their rolls for above market prices at the time.
After the recall period Cotton & Co extended the offer at the the price of $2,500, this offer is still open until further notice.
Selling To Imperial Coins
What items do Imperial Coins buy back?
We are looking to buy back any gold, silver, bullion, coins, banknotes, gold jewellery, silver jewellery, watches, and deceased estates.
You can see a complete list of what we do and don’t buy on our Sell To Us page.
Can I sell my old gold and jewellery?
Yes! Our selling process is easy. Simply call or book an appointment online and bring in your items. Our friendly team will then carry out a comprehensive test on your item to ensure you get the best price.
Once testing is complete, a sell price will be determined with payment available on the spot in the form or cash or bank transfer.
Payments
What payment methods do you accept?
For online shop orders we accept Credit Cards and PayPal.
For our Rolling and Grading services we accept Credit Cards and Bank Transfers.
Is my personal information secure?
Our website guarantees the security of your transaction. None of your financial information is retained online or saved by us following checkout. What’s more, Imperial Coins will not ever, for any reason, sell or provide your details to a Third Party.
Shipping, Delivery & Returns
How much does shipping cost within Australia?
All online orders within Australia incur a flat fee of $10AUD and are shipped with signature on delivery required.
Do you ship internationally?
We do! For all online orders, there is a flat fee of $35AUD to ship your order internationally.
How long does it take for my order to be shipped?
Please allow up to 3-4 business days from the time of ordering to pack and dispatch your order.
Please note, items may be on backorder and require more time for shipping.
Can I track my delivery?
All online orders are sent express with tracking. If your order shows as being delivered and it hasn’t arrived please contact us immediately.
Can I return or exchange my order?
Imperial Coins have a 30 day returns policy where your item will need to be returned in its original condition at your own cost.
If the item is damaged or incorrect, Imperial Coins will cover the return shipping cost.
What should I do if I receive a faulty item?
If your item is faulty, please get in touch with us to arrange for the return of your items and a refund or exchange. Imperial Coins will cover the return shipping cost.
About Numismatics
What is numismatics?
Numismatics is the study and collection of coins and currency items. A collectable coin can be anything – from Ancient coins of thousands of years ago, to a freshly minted silver coin commemorating an important anniversary.
Are numismatic coins only for collectors?
Definitely not -coins are for everyone!
What is the rarest coin in Australia?
There is much conjecture over the rarest Australian coin, however, it is often said to be the 1930 Penny. Perhaps 1500 examples exist of the mintage that circulated originally BUT only 4-5 examples are known in proof quality.
Will my collectable coins increase in value over time?
Many collector coins do increase in value but, of course, it is impossible to say for certain whether a coin will increase its worth. There are many factors involved, including collector demand, theme, age, and scarcity.
Generally, it is best to collect what you like. If you collect this way, you will always be happy!
Can I use a collector coin to purchase goods or services, or cash it in at the bank?
Technically, yes. Any coins from any country have been approved as genuine legal tender.
However, usually the metal, the small mintage, the numismatic value, or even the age, make a coin worth much, much more than the currency value assigned to it.
I have a coin that I think may be valuable. What should I do?
Without seeing your coin, it is impossible to provide accurate information. Thus, we recommend contacting a reputable dealer such as us to discuss your coin and your options.
What was Australia's first ever coin?
Australia’s first ever local coinage were the Holey Dollars and Dumps. Created in an effort to keep currency in the colony in 1813, these two coins were created by punching the centre out of a Spanish Silver dollar. The ring-shaped outer was declared to be worth 5 Shillings and the centre (the dump) decreed as 15 pence. Legal Tender status was removed from these coins in 1829 and many of them were subsequently melted down for the silver content. Today, existing examples of these coins are quite rare and command very high prices.
What is the difference between circulating and uncirculated coins?
Circulating coins are struck in very high volumes and as quickly as possible. These are the coins that you find in your change every day. The term “Uncirculated” is used to describe a perfect, untouched, Mint-State version of a circulating coin. They are literally uncirculated. Additionally, coins struck specifically for collectors to a slightly better quality than circulation issues are also declared to be in Uncirculated condition.
What is a proof coin?
Traditionally, like printing proofs, Proof coins were struck to examine the success or failure of a design before executing the larger minting run. In modern times, the term Proof refers to a higher quality minting process that creates collector coins of a special high quality.
How much is a troy ounce?
A troy ounce is the equivalent of 31.1 grams.