SHIPPING AND RETURNS
SHIPPING
Please find below the shipping details for all website and auction orders. Please note that shipping times are a guideline and are subject to change.
DELIVERY METHOD
COST
DELIVERY TIMEFRAME
Australia
Australia Post Express with Signature or StarTrack Express with Signature
$12.00 Flat Rate
1-3 Business Days
International
Australia Post or StarTrack Express with Signature
$35.00 Flat Rate
5-7 Business Days
DHL Express shipping will be used for larger orders and high value items, to be quoted on an individual case by case basis.
COSTS FOR ADDITIONAL AUCTION ITEMS
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For deliveries within Australia, it is $0.50 for each additional item added to your order.
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For international deliveries, it is $1.00 for each additional item added to your order.
PCGS COIN GRADING ORDERS
The shipping costs of PCGS coin grading orders to and from Imperial Coins Head Office are covered by the customer. Please enquire for a quote as prices do vary. Brisbane customers will have the option to drop off and pick up their order. Otherwise, submissions are also taken at the ANDA Money Expo shows.
The customer is responsible for shipping their items to the Imperial Coins Head Office. For larger or more expensive items, we can organise insured transit.
Once your items have arrived at our head office, we will handle the transportation of your items to and from PCGS, and have them returned safely to you using express with signature mail.
COIN ROLLING ORDERS
For all coin rolling orders, shipping costs to and from our head office are covered by the customer. Please enquire for a quote on shipping costs as prices do vary order to order. Customers in Brisbane will have the option to drop off and pick up their order.
The customer is responsible for shipping their items to our head office. For any large orders or expensive items, Imperial Coins are able to organise secure transportation for these items.
Once your coins have been rolled, we will organise secure transportation of your order back to you.
RETURNS
Imperial Coins have a 7 day returns policy; if the item is damaged, miss-described or there is an issue caused by Imperial Coins. In this instance a full refund including return shipping costs will be covered.
FAQS
See our full list of FAQs here.