1.0 Quoted Prices
1.1 All purchase prices (unless otherwise stated) are in Australian Dollar (AUD) shown and are inclusive of Australian GST.
1.2 In the event that incorrect prices are published on this website as a result of unexpected technical or data feed issues, force majeure, or other factors beyond our control, we unreservedly maintain the right to cancel any transaction so affected.
2.0 Goods and Services Tax (GST)
2.1 For International customers, the appropriate rate of GST will be deducted when transactions are completed and a Tax Invoice is issued. All goods and services ordered and delivered for export (i.e. outside of Australia) are exempt of the Australian GST. Such orders will not be charged Australian domestic GST.
3.0 Material Goods Order Replacement Policy
3.1 If a clearly identifiable exclusive Imperial Coins Pty Ltd material goods order is delivered to a customer from us in a damaged condition, then Imperial Coins, will provide a replacement for those material goods only when the damaged goods have been returned to Imperial Coins. Imperial Coins will not be responsible for insurance, packaging, freight, postage or any cartage costs for returned material goods, but will not charge or collect any further packaging, freight, postage or cartage costs for delivery of any replacement goods. All damaged claims must be accompanied by customer proof of purchase documentation from Imperial Coins.
4.0 Material Goods Refund Policy
4.1 Imperial Coins offers a no questions asked refund policy for change of mind as long as goods are returned to us in perfect condition and within original packaging. Imperial Coins will not be responsible for insurance, packaging, freight, postage or any cartage costs for returned material goods, but will not charge or collect any further packaging, freight, postage or cartage costs for delivery of any replacement goods.
4.2 Purchases made via the e-commerce platform confirmation system are considered committed orders and will be processed and delivery as such.
5.1 Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
5.2 Email Addresses: We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
5.3 Data Security: To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.